User Adoption & Training

Our team is made up of the highest level of technical ability available in the Microsoft marketplace, with our world-class team including Microsoft Certified Masters, Microsoft MVPs, Microsoft Certified Solutions Masters and M365 Expert Enterprise Administrators, all of whom are either DV, SC or BPSS Cleared and MCT's. We are therefore able to not only deliver the required technical/functional outcome which our clients are looking to achieve, but we can also train the internal resources prior too, during or after the delivery.

The sundown team also includes a number of Change Consultants who are accredited to Prosci / ADKAR® methodology. This team takes the technical out of transformation, driving active adoption through people-focused change management.

We design the required comms & adoption plan covering objective, schedule, frequency, audience, message, and delivery method. Working closely with our clients & stakeholders we then usually iterate the plan through workshops/F2F meetings prior to generating the generic email comms highlighting features and benefits, creating user targeted pre-migration communications, and post migration email communications. 

Using the Prosci's ADKAR® methodology, we work directly with users, delivering simple, relatable communications and tailored training to build meaningful, sustainable change, linked to return on investment.