Supporting all of your solutions can be overbearing
Regardless of whether you are hosted on-premises, in the cloud, or utilize a hybrid of both, one inescapable truth exists: Sooner or later your journey will need, require or demand a very high level skillset to ensure that your business continuity does not suffer.
Our service desk is designed to deliver the best quality resources, at the point of demand, 24 hours a day, 365 days per year with a pricing structure that does not break the bank!
Your coverage is total and complete with no callout fees, no credit notes and certainly no "use it or lose it" terms.
Our service desk operates on a T1, T2 and T3 basis with all of our Tier 3 positions being filled by Microsoft Certified Masters (MCM/MCSM) or Microsoft Most Valuable Professionals (MVPs).
We utilise voice, online, live chat and screen share call logging, so you can choose the method of interaction that best suits your organisation needs.
We operate our service 24 hours a day 7 days a week 365 days per year. At any given moment your enquiry will have the ability to progress from tier 1 through to tier 3 seamlessly any time of day or night.
All shifts are covered by our Tier 3 assets giving you access to highest level resource 24 hours a day, 365 days per year.
Disaster strikes at the worst possible time! we understand this and it is why we operate a FREE Emergency Support policy.
In your time of need we will grant any customer considering our service 2 hours FREE emergency triage, troubleshooting and break/fix support.
We believe in our product so strongly and understand that your platform is critical to you so in your time of need let us demonstrate our offering to you - free of charge with no hidden extras and no obligation.